Financial Institution

Citi was awarded the bank provider contract in April 2006 and again in November 2010, with VISA as the card brand. As one of the world’s largest banks, Citi offers the State of West Virginia various software and reporting tools, but most notably is Citi’s Fraud Early Warning system. The system contains various fraud profiles and queues that transaction activity is measured against. Because of their experience and expertise in this market, Citi’s fraud rates are less than half of the industry average. In addition to the technological aspect of fraud detection, Citi focuses on five (5) main areas of detection and prevention: proper identification of service users, authorization, confidentiality of data, accountability, and incident detection and response.

In addition to Citi’s protection, VISA offers the State $100,000 of coverage per cardholder for fraud and other transactions that do not benefit the State directly or indirectly.